Health systems are increasingly turning to AI tools and bots to improve patient care, with Hackensack Meridian Health partnering with K Health to launch a virtual primary care service. This move comes as primary care providers struggle with patient panels and long wait times for appointments.
CVS has also entered the primary care market, citing the need to address healthcare access issues in communities. However, not all companies have found success in this sector, as evidenced by Walgreens’ potential sale of its primary care division, VillageMD.
Artificial intelligence tools and bots are being considered as potential solutions to improve care delivery. A Canadian Journal of Health Technologies article discusses how bots can provide patients with 24/7 access to health information, medication reminders, and appointment scheduling.
While the potential impact of AI tools in healthcare is significant, the technology is still in its early stages. Developers and innovators must prioritize information fidelity, control care delivery, and ensure patient privacy and safety.
As organizations like Hackensack Meridian Health look to implement AI tools to reach larger patient populations, it is crucial that they carefully consider the implications and risks associated with these technologies. The balance between innovation and patient safety will be key in the future of AI in healthcare.
Overall, the use of AI tools and bots in healthcare presents both opportunities and challenges. It will be important for healthcare organizations to approach these technologies with caution and diligence to ensure the best possible outcomes for patients.